Telephone: 514 331.1074 Toll free: 1 888.531.1074 Fax: 1 866.716.4899

Collection Supervisor

GROUPE SOLUTION COLLECT is a Canadian company that operates in the recovery/call center sector. We distinguish ourselves by offering services with high added value supported by advanced technologies and qualified staff. We offer our services to several large companies in the financial sector, in telecommunications, in the insurance sector and for the manufacture and hospital sectors.

We’re growing exponentially and looking for new supervisor to add to our dynamic team!

Responsibilities include:

  • Execute account collection and ensure that required monthly goals are met
  • Ensure that agents meet and exceed their requested individual and collective monthly goals, while adhering to corporate, industry and collection standards
  • Ensure that all collectors comply with all protocols, laws and regulations to effectively collect payments
  • Oversee all aspects of the department’s day-to-day operations and manage the performance of each customer portfolio
  • Submit regular reports to management and participate in meetings with management and/or the client to improve performance

Required skills:

  • Have outstanding communication and interpersonal skills
  • Excellent negotiation and problem-solving skills
  • Ability to work in a fast and changing environment
  • Actively listen
  • Excellent results-oriented priority management
  • Be empathetic
  • Be able to influence

Required qualifications:

  • High school diploma (DES)
  • Five (5) years of experience in recovery
  • Bilingualism (French and English)
  • 5 years’ experience in a supervisory position (an asset)

What GSC offers you:

  • Permanent full-time position
  • Competitive salary + performance bonus
  • A dynamic and inclusive work environment
  • Paid licenses that are required (conditions applied)
  • Great contest, recognition and referral programs are offered
  • Group insurance and contribution to RRSP
  • Fully paid training program

Free parking, easy access to public transport


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